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Return

RETURNS 

Domestic Orders

We understand that sometimes purchases are not always right. druhseenuh offers you refunds within 30 days from the delivery date on the tracking.

https://druhseenuh.myshopify.com/apps/return_prime

The item(s) must be in original condition with the original packaging and all tags/garment stickers attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. 

Returns must be requested within 30 days of the delivery mark dates and returned to us within 7 days from the return request approval. Once we receive your return, please allow 3-5 business days for your refund to be processed. 

Please be sure to secure your return shipments. We are not responsible for any lost / damage packages.

 

International Orders

Unfortunately, all of our international orders are final sale.

    

SALE/PROMOTIONAL CODE ITEMS

Sale items are eligible for a store credit note for the amount of your purchase. If you wish to exchange for an item at full price or a higher price, then the price difference will be at your discretion. This includes any sale items, items purchased using any promotional codes or items purchased during a promotional period. Please select items during promotional/sale periods carefully to avoid any disappointments. 

  

FAULTY ITEMS

If you have received a faulty item please email us at info@druhseenuh.com with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by druhseenuh. Faulty items do not include those that have already been worn. 

 

CANCELLATION POLICY

No cancellations or changes can be made once an order has been placed.

 

COST OF RETURNS

The return shipping cost is to be covered by the customer. This cost will not be reimbursed from druhseenuh. 

 

WHERE DO I SEND MY RETURN?

Return your item(s) to the address provided on your returns form or via email. We will not be held liable for any item(s) returned to a wrong address or not received via post. Hand delivered returns will not be accepted. 

 

RETURNS AND EXCHANGE TIMELINE

We try our hardest to turn your returns around as quickly as possible.

Please allow 3-5 business days for your return to be processed and email you with a credit note. All credit notes will be sent via email so please be sure to double check your email address.

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 If there is an issue with sizing on your order, I will accept an exchange. It will need to be returned to me within 7 business days in the condition it arrived in. I will not be able to provide a return shipping label to you.

 

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